FAQ

Check-in is at 4:00 PM and check-out at 11:00 AM.
Please note that early check-in is available subject to availability.

Hotel guests benefit from a drop-off zone directly in front of the hotel on rue de la Commune.

Upon arrival, our valet team will be on hand to assist with your luggage, offering each guest the option of this service.

Check-in takes place in the hotel lobby, located to the left on the ground floor, where our reception agents will warmly welcome you.

The minimum age for check-in is 18 years.

We do not provide a shuttle service, but private car transfers can be arranged. Other transport options such as helicopter transfers from Montreal or Toronto to Ottawa are also available. Please contact our concierge team to organize these services.

The nearest airport is Montréal-Trudeau International Airport. The hotel is accessible by car, taxi, or public transport. Our concierge team can also arrange luxury car services or private transfers. Please contact concierge for transport inquiries.

Valet parking is available for $55* per 24 hours, with in-and-out privileges. Self-parking is not available on-site but can be arranged with local providers at varying rates and conditions. Please contact us for our preferred parking partners.

*Additional fees apply for oversized vehicles
**Studded tires are not permitted

Room service is available daily from 7:00 AM to 11:00 PM.

We do not have a minibar menu, but room service is available for your convenience.

No, the Auberge does not have an on-site spa but has a preferred partnership with the renowned Spa William Gray located just steps away.

Yes, guests have 24/7 complimentary access to a fitness center located a short walk from the hotel.

Access to the fitness center is reserved for adults aged 18 and over.

The hotel features three restaurants. On the ground floor, Gaspar, an elegant French brasserie with contemporary touches, open for dinner and brunch. On the second floor, Pincette, a coastal-inspired restaurant open for breakfast, lunch, dinner, and weekend brunch. During the summer, enjoy Terrasse sur l’Auberge on the hotel’s rooftop, offering a full lunch and dinner menu with unique views over Old Montreal and fireworks.

Please consult individual restaurant websites for current opening hours.

Over 20 restaurants are within immediate walking distance, including Bevo Pizzeria, Vieux-Port Steakhouse, Maggie Oakes, and Jacopo. Please contact our concierge for dining recommendations.

We are located in the heart of Old Montreal, near the Old Port, Place Jacques-Cartier, and Bonsecours Market. Other nearby attractions include Notre-Dame Basilica, Montreal Casino, the Montreal Observation Wheel, and the Lachine Canal. For more details or personalized recommendations, please reach out to our concierge team.

Yes, we currently offer a full refund for cancellations made within 48 hours prior to arrival.
Please note some packages have specific cancellation policies. Contact us for clarification.

A pre-authorization is required at check-in using a valid credit card. We accept Mastercard, Visa, and American Express. The pre-authorization covers the estimated cost of your stay, including incidentals. Your card will not be charged until final settlement at check-out.
Cash payments in Canadian dollars are accepted at check-out, but pre-authorization via credit card remains mandatory at check-in.

We understand pets are family members, but for logistical reasons, we cannot accommodate them at this hotel. If traveling with your pet, we invite you to discover our sister property, Lofts du Vieux-Port, which is pet-friendly.

We do not offer rooms with terraces.

The hotel is entirely non-smoking; no smoking rooms are available.

Guests can check out directly from their room or at the front desk. We ask guests to leave keys in the room or return them to reception. The final invoice will be emailed to the address provided at check-in.
Assistance with transportation can be arranged by contacting concierge via extension 0 or text message. Our staff will notify you when your transport arrives and assist to ensure a smooth departure.

Our staff speak several languages, including but not limited to English, French, and Spanish. For specific language preferences, please contact our concierge team.