Book directly with us for the best price guaranteed

Best rate guarantee

We guarantee you’ll always get the lowest price when you book direct. If you find a lower rate elsewhere within 24 hours of booking, let us know and we’ll match it. Fill in the claim form below and one of our guest-care team member will get back to you promptly.

When you book with us, you get the best price for your stay and enjoy exclusive perks:

Best rate guarantee
No hidden booking fees
Priority for room upgrade
Exclusive offers and experience packages
Most flexible cancellation policy
Best selection of rooms
24/7 guest services

Terms and conditions Submit a claim

Terms and conditions*

What to know before submitting a claim

For any questions regarding our policy, please contact our team here.

- Be publicly available within 24 hours prior to booking;
- Be quoted in the hotel’s local currency (CAD$), including fees and taxes. The rate must exclude any card fees and must not have been calculated using a currency converter;
- Apply to the same hotel, dates, room type (including the same number and size of beds), number of guests and inclusions;
- Have all details of the reservation visible on the competitor's website;
- Be subject to the same booking and cancellation policies.
- Prices within a 3% variation of the total cost on the hotel’s site, due to exchange rate fluctuations;
- Rooms booked through unauthorized travel agents or bought through a resale site (e.g., eBay), or promotional rates offered through a third party;
- Cancelled bookings;
- Special rates as part of a package;

Submit a claim

*This guarantee is subject to change or revocation at any time.