Information: Safety procedures since the reopening | Click here for more information


Safety Procedures

After several months of confinement despite ourselves, we are able to welcome you again from Thursday July 31. In order to be prepared for this reopening and to ensure a return in the best conditions, we have implemented a protocol with new security measures. As always, our priority will be the safety and health of all our guests, our teams and our partners.
This summer will certainly be a little different from the others, but our team will continue to work hard to be able to welcome you safely and to make your stay with us an unforgettable one.

If you have any questions, concerns or recommendations, please don’t hesitate to contact us and let us know, and we will be happy to answer you.

Together we can create a new & unique experience.
We look forward to seeing you!


New Procedures

A new protocol has been implemented within the Auberge du Vieux-Port to guarantee a serene and secure stay.
We will pay increased attention to the cleaning and disinfection of rooms and common areas as well as compliance with security measures throughout the establishment. Our staff has received special training and is ready to host you.


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Social Distancing


A 2-meter distance is recommended between customers and staff throughout the establishment. To help you, you will find several posters and road signs to direct you safely within the hotel.

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Increased Cleaning & Disinfection


The common areas will be cleaned several times a day with particular attention to the objects most often affected (door handles, elevator buttons, thermostat, switch, remote control and others).

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Wearing the mask


As of July 18, wearing a mask will be mandatory in closed public places.
It will be required that customers wear a mask upon arrival and at all times while walking through the hotel and common living areas.

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Our Employees


All hotel employees have been trained to reopen and implement these new protocols. Training will continue to take place on a very regular basis. In addition, their state of health will be checked daily and if there is any doubt, the employee will be asked to stay at home.
All our employees are trained and comply with health protocols.

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Medical Assistance


We can at any time, if you feel the need, call a doctor and have him brought to the hotel for an examination.

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Enhanced Security


Security walls have been installed at the reception to ensure a safe and secure arrival and departure.

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Disinfection Stations Installed


We have put several disinfection stations at your disposal throughout the establishment; do not hesitate to use them regularly.

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Room Cards Disinfection


The cards to access the rooms will be cleaned and disinfected between each client and upon check-in.

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Bedding & Room Cleaning


The sheets will obviously be changed and washed at high temperature for optimal disinfection. Please note that in order to minimize contact, daily room cleaning service during stays will be upon request.

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Payment


Where possible, we encourage contactless payments (credit, debit and gift cards).
Please note that the maximum amount for contactless payments is $250 CAD.

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Flexible Cancellation Policy


We know that this period makes it complicated to plan ahead, especially if you wish to plan a trip weeks in advance. That’s why we’ve revised our cancellation policy and made it more flexible to meet your needs.

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Food & Beverage


We have strengthened health protocols at the service level. Our service personnel will comply with the required health protocols (such as hand washing on a regular basis, wearing a mask, eye protection).
In terms of room service, food will be individually wrapped if desired and the order will be placed outside the door. For regular service, the dishes will be sealed off.

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Restaurant & Rooftop Terraces


The Taverne Gaspar restaurant and the rooftop terrace, Terrasse sur l’Auberge, have been refurbished to promote social distancing between customers.

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Minibar


The minibar in each room has been fully emptied and disinfected and will be between each client.



OUR REOPENING OFFERS

Are you up for a unique getaway in the heart of Old Montreal?
We have prepared offers and packages to enjoy an unforgettable well-deserved experience.

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If you’re trying to figure out where to stay in Old Montreal, look no further. At our innovative, inspired hotel, we’re dedicated to providing an elevated guest experience.

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